Scott Brighton On Think3's Turnaround

About a month ago I posted a poll on this blog for Think3 customers to try and get a sense of how happy they were with the acquisition of Think3 Inc by Versata. The results till date are as follows:

  • Not happy (I am looking at other options) (79%, 72 Votes)
  • Unsure (I am waiting and watching) (19%, 17 Votes)
  • Very happy (Versata is taking Think3 forward) (2%, 2 Votes)

Today I had an interesting email conversation with Scott Brighton, Think3’s new CEO. With his permission I am posting one of his emails.

We are implementing a lot of change – and change can be scary and upsetting. But I have just as many positive comments from customers who are behind what we are doing – which is working to save and revitalize a company that was drowning in debt and on the brink of bankruptcy. Saving such a company forces hard, unpleasant choices. But we’re prepared to do what’s required to make this company great again.

We are spending our money on the things we believe matter most – product and customer support. We have completely rebuilt the global customer support team which had been disassembled. We shipped the first product release in over two years. And we’re working on a major product revitalization that we expect to ship before the end of the year.

We have also been forced to do some things that are painful – we have had to let good people go. We have had to raise prices. Both of these things were necessary to save the company. We did not make the bad business decisions that nearly destroyed the company. But we are committed to making the hard decisions now to get it back to greatness.

Deelip, through all of this I have appreciated your balance and fairness. We are going to have a webinar later this month to highlight where we are on our turnaround plan. While this is normally for current customers only, I will extend an invite so you can also listen in and draw your own conclusions.

I look forward to the webinar and hope to hear and see good things about Think3.